Kenya's trusted interior design studio
- hello@nestorainteriors.com
- +254 705 721 612
- Mon-Fri 9am-5pm
This SOP establishes the official workflow for handling client projects at Nestora Interiors — from initial inquiry to final project handover. Designed to ensure professional client handling, efficient planning, structured execution, financial accountability, quality delivery, and a consistent client experience.
Applies to all Nestora Interiors services, including:
Channels: Phone, WhatsApp, Social Media, Email, Website, Physical Visits, Referrals.
Responsible: Client Relations Officer, Sales Representative, Project Coordinator.
Client Information: Full Name, Contact, Email, Location
Project Details: Type, Nature, Size, Style, Budget, Timeline, Status
Supporting Materials: Photos, videos, floor plans, measurements, inspiration references.
Option A – Sufficient info: Proceed directly to design consultation.
Option B – Site Visit Required: Recommended when measurements are unavailable, space needs physical assessment, structural evaluation, or accurate costing.
Nairobi Metropolitan Area
Outside Nairobi Metro
Activities during site visit: Take measurements, assess condition, understand preferences, capture photos/videos, evaluate technical requirements, discuss feasibility.
Responsible: Interior Designer, Project Lead, Quantity Surveyor (if needed).
A professional design proposal including Scope of Work, Design Direction, Timeline, Deliverables, and Fees.
Charged separately based on project size, complexity, scope, customization, and deliverables. Possible deliverables: Mood Boards, Space Planning, 2D Layouts, 3D Visualizations, Material Selections, Furniture Concepts, Lighting Concepts, Color Schemes.
Design work only begins after payment confirmation.
BOQ Includes: Materials Breakdown, Labour Estimates, Furniture Specifications, Fixtures & Finishes, Installation Costs, Overall Project Costing.
BOQ preparation is a paid professional service – payment required before preparation begins.
Client must approve Final Design, BOQ, Project Cost, Scope of Work, Timelines. Then a formal agreement is signed outlining Scope, Payment Terms, Timeline, Responsibilities, Variation Procedures, Terms & Conditions.
Initial Project Deposit
Covers procurement, mobilisation, labour scheduling, materialsMid‑Project / Final Installment
Due midway before final installationsNo work commences before receipt of the 80% deposit.
Procurement, team assignment, schedule activation, site prep.
Work done according to approved designs, with quality standards, client updates, safety and cleanliness.
Additional works outside scope must be documented, re-costed, and approved by client before implementation.
Internal inspections before completion: finishing quality, furniture & joinery, paint, lighting, electricals, material installation, cleanliness.
Final Walkthrough: Client walkthrough, pending issues addressed, final approval.
Handover Deliverables: Completed space, warranty info, care instructions, documentation.
Within 7–14 days: request feedback, collect testimonials, provide maintenance guidance.
Work does not commence before required payments; delayed payments may affect timelines.
All designs remain intellectual property of Nestora Interiors until fully paid for.
Nestora not responsible for delays caused by client approvals, payments, site access, supplier shortages, or force majeure.